1
Purpose
This online platform (the "Platform") facilitates the connection between wellness, therapy, coaching, and yoga professionals (the "Professionals") and users (the "Users") seeking services in these fields.
The platform operates under the SuperMe brand by MyEntourage Sàrl, a Swiss limited liability company (CHE-410.574.084). Currently, three professional categories access the platform: yoga teachers, coaches (life coaching, executive coaching, wellness coaching, parenting), and therapists.
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Acceptance of the General Terms and Conditions
These general terms and conditions are applicable to the Professionals ("GTC-Professionals").
Registration and completing the onboarding process constitutes express acknowledgment of having read and accepted these conditions. The agreement binds MyEntourage Sàrl and the Professional. Separate "General Terms and Conditions applicable to Users ("GTC-Users")" are available elsewhere.
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Access Conditions
Only individuals or legal entities authorized to practice the profession(s) for which they register on the Platform may register and use the Platform as a Professional.
If a legal entity registers, any employee or representative using the platform on its behalf automatically accepts these terms. They must declare authorization to act in that capacity.
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Right of Access and Use of the Platform
Subject to payment obligations, MyEntourage Sàrl grants the Professional a revocable, non-exclusive, and non-transferable right to access the Platform and the Services.
The platform operates as a Software-as-a-Service model — no copy transfers to users. MyEntourage may modify platform features and functionalities; such developments automatically integrate unless stated otherwise.
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Professional User Account
Creation and login are mandatory for platform access. Professionals must provide accurate identity information, qualifications, and practice authorization compliant with professional ethics standards.
Professionals agree not to misrepresent credentials or claim false practice rights. Information requires immediate updating upon changes. MyEntourage may request supporting documents including diplomas, curricula vitae, sworn statements, and — for therapists — compliance certificates and liability insurance proof.
MyEntourage Sàrl is entitled to verify and/or have verified, by a specialized third-party provider, the identity of each account holder.
False or misleading information triggers immediate suspension or termination without notice. Professionals bear confidentiality responsibility for provided identifiers; losses require immediate reporting. MyEntourage charges replacement fees.
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Special Conditions of Services
Services include platform access, connection with users, appointment management, teleconsultation organization, billing administration, personalized profiles, professional resources, and complementary offerings MyEntourage determines.
MyEntourage Sàrl undertakes to provide maintenance services for the Platform in order to identify and resolve issues that may negatively affect its proper functioning and availability.
Maintenance windows, announced beforehand, may cause partial or complete unavailability. MyEntourage intervenes without notice when circumstances require. The company improves services continuously but cannot guarantee evolutionary developments or additional services based on professional requests.
MyEntourage Sàrl strives to maintain the availability of the Platform and Services, without guaranteeing it.
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Obligations of the Professional
Payment of royalties follows article 10.1 requirements. Professionals must comply with applicable laws, regulations, and professional ethics while exercising their activities.
Prohibited uses include illegal purposes, third-party benefit, copying platform components, introducing malware, accessing source code, and creating competing products. Professionals must provide quality services adhering to ethical standards.
Any behavior deemed inappropriate, unethical, disrespectful or non-compliant with these GTC-Professionals may be reported by a User or a third party.
Professionals must honor scheduled appointments with justified cancellations and reasonable notice. They must avoid conflicts of interest with users or involved third parties, disclosing such situations to MyEntourage.
Appointments occur exclusively through the platform without prior written authorization. Profile information must remain accurate and current. Professionals submit brief, anonymous session reports describing improvement suggestions — maximum twice yearly upon request.
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Intellectual Property of MyEntourage Sàrl
MyEntourage Sàrl remains the exclusive owner of all copyrights, databases, trademarks (including the trademark "SuperMe"), domain names, designs and invention patents, know-how, confidentiality and/or trade secrets, and all other intellectual property rights.
No terms transfer intellectual property rights to professionals. Professionals must immediately report violations or imminent risks to MyEntourage with complete information.
If third parties claim intellectual property violations connected to professional service use, MyEntourage Sàrl may, at its discretion, without obligation, (i) acquire the necessary rights, or (iv) withdraw the Professional's rights to access and use the relevant Services, in which case MyEntourage Sàrl will reimburse the Professional for any fees already paid.
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Third-party Content and Integrations
Services integrate third-party content and functionalities requiring compliance with their terms. Professionals manage activated integrations and control information dissemination through their accounts.
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Financial Conditions
The Professional's use of the Platform and Services gives rise to the payment of royalties ("Royalties"), which will be deducted from each transaction carried out via the Platform, particularly during payments by Users.
The royalty structure mandates a minimum of 20% with a minimum of 20 Euros per session.
Unless otherwise stated, Royalties are payable immediately. Royalties are non-refundable, even in the event of early termination by the Professional. Payment is made by the payment platform automatically.
All stated amounts exclude taxes; VAT and applicable taxes are added and invoiced separately per applicable legislation.
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Data Protection
11.1 Privacy Policy
MyEntourage Sàrl maintains a privacy policy describing how personal data is collected through the Platform and for what purposes.
11.2 Compliance
Both parties must fully comply with their respective obligations under applicable data protection laws and regulations.
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Confidentiality
12.1 Confidentiality Undertaking
Each party must keep strictly confidential all non-public information exchanged within their contractual relationship. Exceptions apply for publicly accessible information or legally required disclosures. The obligation persists for a period of 5 years from the end of such use.
12.2 User Data
Professionals must maintain strict confidentiality of personal, sensitive, or medical data of users. This covers identification details, session content, and generated notes. Unauthorized disclosure constitutes a violation potentially resulting in suspension or deletion of the account or legal proceedings.
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Marketing and Advertising
MyEntourage Sàrl may communicate that the professional uses the platform, granting a limited license to use their name, logos, and trademarks for marketing purposes.
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MyEntourage Sàrl Warranties
Services are provided "as is" and "as available."
The company offers no warranty, express or implied, legal or contractual regarding service quality, continuous accessibility, defect correction, or permanent third-party compatibility.
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Liability of MyEntourage Sàrl
15.1 Principle
MyEntourage Sàrl disclaims liability for direct or indirect damages from simple negligence. The company is liable only in case of gross negligence or proven fraud. The company excludes indirect, consequential, unforeseeable damages regardless of prior notification.
15.2 Intermediary Role
The platform does not provide any care, therapy, coaching, or wellness services and does not guarantee the quality, effectiveness, or legality of professional services.
15.3 Use of Services
Professionals bear exclusive responsibility for service use. MyEntourage Sàrl provides no warranty as to the results and bears no liability for non-compliant or unlawful use.
15.4 Internet Use
Using the internet involves risks of data interception. MyEntourage Sàrl disclaims all liability regarding temporary or permanent unavailability from technical causes.
15.5 Limitation of Liability
Total liability is limited to the total amount of fees actually paid during the preceding 12-month period.
15.6 Auxiliaries
Liability exclusions extend to directors, officers, employees, representatives, subcontractors, and auxiliaries.
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Compensation
16.1 Indemnification
Professionals must defend, hold harmless, and indemnify MyEntourage Sàrl from liability arising from unauthorized service use or professional practice, including claims from patients.
16.2 Indemnification Procedures
MyEntourage Sàrl must notify professionals without undue delay of claims and allow the Professional to assist in defense with self-selected counsel at their own expense.
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Duration and Termination
17.1 Effective Date
Terms become effective upon their acceptance by the Professional during registration or their first use.
17.2 Duration
Access continues as long as the Professional is registered on the Platform and meets the conditions.
17.3 Termination
Either party may terminate with a 20 workable day notice before the end of the current period, via platform tools or termination form.
17.4 Termination for Just Cause
MyEntourage Sàrl may suspend or terminate access with immediate effect for serious breaches. If remedial, written notice of 7 days is provided. The company may also terminate for risk or finding of infringement of third-party rights.
17.5 Effects of Termination
Services cease immediately; access rights end automatically; paid fees remain with MyEntourage Sàrl; confidentiality and liability provisions remain in effect.
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Miscellaneous
18.1 Independence
The parties are independent of each other with no right to bind or obligate the other. No employment or agency relationship is created.
18.2 Subcontractors
MyEntourage Sàrl may engage subcontractors but remains not released from its obligations.
18.3 Force Majeure
Neither party defaults if performance is prevented by force majeure event such as natural disaster, war, epidemic, riot, strike, hacking, or network failure.
18.4 Modification
MyEntourage Sàrl may modify terms by email notice. Modifications take effect at the beginning of the next renewal period absent termination.
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Applicable Law and Jurisdiction
19.1 Applicable Law
Terms are governed by substantive Swiss law, to the exclusion of its conflict of law rules.
19.2 Jurisdiction
Disputes fall under exclusive jurisdiction of the competent courts at the registered office of MyEntourage Sàrl, in Switzerland.