✦ Nouvelle clause v2.0 / New clause v2.0
Platform Publisher
The SuperMe platform (https://app.mysuperme.com) is operated by:
Company name
MyEntourage Sàrl
Legal form
Limited liability company (Sàrl) under Swiss law
Company number
CHE-410.574.084
Registered office
Rue Saint-Pierre 2, c/o Christophe Fischer, notaire, 1003 Lausanne, Switzerland
Directors
Mr Yan Delgado and Mr Stéphane Daniel Bezençon
Trademark
SuperMe — WIPO No. 1867119 · IPI Switzerland No. 829678 · protected in EU and UK
Contact
support@mysuperme.com
Legal notice
https://app.mysuperme.com/legal-notice
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"SuperMe" or "Platform": refers to the online service accessible at https://app.mysuperme.com and via the mobile application, offering therapy, coaching, yoga and wellness services, operated by MyEntourage Sàrl.
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"User": refers to any adult natural person who creates an account and accesses the Platform's services.
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"Expert" or "Professional": refers to any qualified independent service provider (therapist, coach, yoga teacher) registered on the Platform. Experts are not employees of MyEntourage Sàrl.
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"Session": refers to any individual or group session conducted online or in person via the Platform.
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"Content": refers to all texts, videos, recordings, programmes and resources available on the Platform.
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"ToS": refers to these Terms of Service applicable to Users.
Access to the Platform and use of the Services implies full acceptance of these ToS, materialised by checking the box "I accept the Terms of Service" when creating an account. Without this acceptance, access to the Platform is not possible.
MyEntourage Sàrl reserves the right to modify these ToS at any time. In the event of a material change, Users will be notified by email at least 30 days before the new conditions take effect. Continued use of the Platform constitutes acceptance. Users who disagree may close their account free of charge before the effective date.
Access Conditions and Registration
4.1 Eligibility
Access to the Platform is restricted to natural persons who are:
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18 years of age or older;
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Legally capable of contracting;
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Not subject to a judicial obligation to undergo therapy;
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In possession of a compatible device and Internet connection.
⚠ SuperMe is not suited to crisis or medical emergency situations. In an emergency: 144 (Switzerland) · 15 (France) · 112 (EU).
4.2 Account creation
Users create their account by providing accurate, complete and up-to-date information. They are solely responsible for the confidentiality of their login credentials. Any unauthorised use must be reported immediately to support@mysuperme.com.
5.1 Nature of the Platform
SuperMe is a matching platform connecting Users with independent Experts. MyEntourage Sàrl acts as a technical intermediary and is not itself a provider of therapy, coaching or yoga services. Experts operate entirely independently.
5.2 Services offered
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Individual online therapy sessions with certified therapists;
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Individual or group coaching sessions (life coaching, executive coaching, wellness coaching, parenting);
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Online yoga classes led by qualified teachers;
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Wellness tools, personalised programmes and online resources.
5.3 Service limitations
⚠ SuperMe is not a medical or psychiatric service and does not replace a medical consultation, psychiatric treatment or emergency care. Services must not be used in a crisis situation.
MyEntourage Sàrl does not guarantee the results of sessions. Results vary from one individual to another.
5.4 Expert verification
MyEntourage Sàrl implements a verification process for Expert qualifications (degrees, certifications, right to practise, professional liability insurance). However, MyEntourage Sàrl cannot be held liable for false declarations by an Expert.
6.1 Pricing
The cost of each session is communicated to the User before any booking confirmation, inclusive of all applicable taxes. MyEntourage Sàrl reserves the right to modify prices with 30 days' notice.
6.2 Accepted payment methods
Payments are processed by PCI-DSS certified third-party providers. MyEntourage Sàrl does not store card data.
6.3 Invoicing
A payment receipt is automatically sent by email after each transaction. Users can access their payment history from their personal account area.
6.4 Price changes
In the event of price changes, Users will be notified by email at least 30 days before the new prices take effect and may cancel their subscription without charge before that date.
✦ Nouvelle clause v2.0 / New clause v2.0
Right of Withdrawal
7.1 Applicable to EU consumers
In accordance with EU Directive 2011/83/EU, any User residing in the European Union has a right of withdrawal of 14 calendar days from the date of subscription or purchase, without needing to give reasons or pay penalties.
7.2 Waiver for immediately executed services
If the User expressly requests that a session begins before the expiry of the 14-day period, they acknowledge waiving their right of withdrawal for the portion of service already performed. This waiver is agreed expressly at the time of booking confirmation.
7.3 Exercising the right of withdrawal
Notify MyEntourage Sàrl before the 14-day deadline by email to support@mysuperme.com. The refund will be processed within 14 days via the original payment method.
ℹ Swiss Users: SuperMe contractually grants an equivalent right of withdrawal to all its Users, although there is no generalised statutory right of withdrawal under Swiss law.
Cancellation and Rescheduling
8.1 Cancellation by the User
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Cancellation at least 24 hours before the session: full refund or account credit.
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Cancellation less than 24 hours before: the session may be charged in full.
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No-show: the session is charged in full, with no refund.
8.2 Cancellation by the Expert
If an Expert cancels less than 24 hours before the session, the User will be fully refunded or receive an account credit.
8.3 Platform technical issues
If access to a session is impossible due to a Platform technical failure, the User will be fully refunded or their session rescheduled at no cost.
Confidentiality and Data Protection
MyEntourage Sàrl processes personal data in compliance with the GDPR, the Swiss revFADP, and the UK GDPR. Full details are available in the Privacy Policy at https://app.mysuperme.com/privacy.
9.1 Session confidentiality
Experts are bound by the confidentiality obligations of their profession. Session content is strictly confidential, subject to mandatory reporting exceptions in cases of serious and imminent danger.
9.2 User rights
In accordance with the GDPR and revFADP:
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Right of access (Art. 15 GDPR);
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Right to rectification (Art. 16 GDPR);
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Right to erasure (Art. 17 GDPR);
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Right to data portability (Art. 20 GDPR);
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Right to object to processing (Art. 21 GDPR);
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Right to withdraw consent at any time.
These rights may be exercised by email to support@mysuperme.com.
By using the Platform, Users undertake to:
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Respect Experts and other Users and behave courteously;
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Not record or distribute session content without prior written consent of the Expert and MyEntourage Sàrl;
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Not use the Platform for unlawful, fraudulent or public-order-contrary purposes;
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Not impersonate a third party or provide false information;
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Not attempt to circumvent Platform security systems.
10.1 Prohibition on direct contact with Experts
Users expressly undertake not to directly contact an Expert met via the Platform outside SuperMe's integrated tools, for the duration of their use and for 12 months following the last session.
Any circumvention may result in account suspension and a claim for damages from MyEntourage Sàrl.
10.2 Reporting
Any inappropriate Expert behaviour may be reported to support@mysuperme.com. MyEntourage Sàrl undertakes to handle reports within a reasonable time.
All Platform elements are the exclusive property of MyEntourage Sàrl or are subject to licences, protected by the SuperMe trademark (WIPO No. 1867119, IPI Switzerland No. 829678) and applicable intellectual property laws.
Without prior written authorisation, it is strictly prohibited to:
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Reproduce, represent, modify or distribute any part of the Platform content;
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Extract or reuse the Platform databases or algorithms;
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Use the SuperMe trademark, logos or any distinctive sign of MyEntourage Sàrl.
Users retain rights over personal content they produce during their use (logs, personal notes).
Liability of MyEntourage Sàrl
12.1 Role as technical intermediary
MyEntourage Sàrl acts exclusively as a technical intermediary and does not provide therapy, coaching or yoga services directly. It does not guarantee the quality or results of Expert services.
12.2 Limitation of liability
MyEntourage Sàrl shall not be liable for indirect, consequential or unforeseeable damages. Total liability for any 12-month period is limited to the total amount paid by the User in the preceding 12 months.
12.3 Platform availability
MyEntourage Sàrl endeavours to ensure Platform availability 24/7 without being able to guarantee it. Interruptions may occur for maintenance, updates or force majeure.
Account Suspension and Termination
13.1 Termination by the User
Users may close their account at any time without notice or fees, from their account settings or by email to support@mysuperme.com. Termination takes effect within 30 days. Sessions already booked and paid remain due, except cancellations under Article 8.
13.2 Termination by MyEntourage Sàrl
MyEntourage Sàrl may suspend or terminate an account immediately in cases of:
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Abusive or fraudulent conduct;
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False information at registration;
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Non-payment of amounts due.
Where the breach is remediable, a prior written warning will be issued.
13.3 Effects of termination
Upon termination, access to services is interrupted. Personal data is retained in accordance with the Privacy Policy and deleted at the end of the legal retention periods.
✦ Nouvelle clause v2.0 / New clause v2.0
Dispute Resolution
14.1 Complaints
Complaints must be addressed first to support@mysuperme.com. MyEntourage Sàrl undertakes to acknowledge receipt within 5 business days and respond within 30 calendar days.
14.2 Amicable resolution
The Parties undertake to seek an amicable resolution before any legal proceedings. An attempt at conciliation must be made at least 30 days before any legal action.
14.3 Competent jurisdiction
Failing amicable resolution, disputes shall be subject to the exclusive jurisdiction of the courts of Lausanne (Vaud), Switzerland.
ℹ For EU Users: mandatory consumer protection provisions of the User's country of residence remain applicable. EU ODR platform: https://ec.europa.eu/consumers/odr
✦ Nouvelle clause v2.0 / New clause v2.0
Governing Law
These ToS are governed by substantive Swiss law, excluding conflict of law rules and the Vienna Convention on the International Sale of Goods.
For EU Users, mandatory consumer protection provisions of their country of residence remain applicable where they offer superior protection.
For UK Users, the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 apply.
MyEntourage Sàrl shall not be liable for failure to perform obligations in cases of force majeure as defined by Swiss law (CO art. 119), including natural disasters, Internet outages, epidemics or unforeseeable governmental decisions. MyEntourage Sàrl will inform the User as soon as possible.
✦ Nouvelle clause v2.0 / New clause v2.0
Amendments to the ToS
In the event of a material change to these ToS:
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Users will be notified by email at least 30 days in advance;
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Continued use of the Platform constitutes acceptance;
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Users who disagree may close their account free of charge before the effective date.
Current version
2.0 — 1 April 2026
Previous version
1.0 — 20 June 2025
Email
support@mysuperme.com
Address
Rue Saint-Pierre 2, c/o Christophe Fischer, notaire, 1003 Lausanne, Switzerland
Legal notice
https://app.mysuperme.com/legal-notice
Privacy Policy
https://app.mysuperme.com/privacy
Cookie Policy
https://app.mysuperme.com/cookies
Refund Policy
https://app.mysuperme.com/refund